![]() Twilio's text messaging API was released in February 2010, and SMS shortcodes were released in public beta in July 2011. ![]() On November 20, 2008, the company launched Twilio Voice, an API to make and receive phone calls completely hosted in the cloud. Twilio was founded in 2008 by Jeff Lawson, Evan Cooke, and John Wolthuis and was based initially in Seattle, Washington, and San Francisco, California. Select Enable SMS Notifications to enable SMS notifications for this contact person or Disable SMS Notifications if you had already enabled notifications before.Twilio is an American company based in San Francisco, California, which provides programmable communication tools for making and receiving phone calls, sending and receiving text messages, and performing other communication functions using its web service APIs. To configure SMS notifications for contact persons:Ĭlick the Cog icon (settings) next to a contact person in the Overview tab. Go to the Customers module from the left sidebar.Ĭlick the More dropdown in the top right and select Disable SMS Notifications if notifications are enabled or Enable SMS Notifications if you had already disabled notifications before.However, you can choose whether you want to enable or disable notifications for particular customers and their contact persons. SMS notifications are enabled by default for all of your customers (but not their contact persons) as soon as you connect with Twilio. This SMS is sent to your customers 5 days before their subscription is set to be renewed.Ĭonfigure Preferences for Customers and Contact Persons This SMS is sent to your customers 3 days before their subscription is about to expire. This SMS is sent to your customers 3 days before their subscription is about to be canceled, i.e., when you or your customers have scheduled a subscription to be canceled at the end of the current term. This SMS is sent to your customers as soon as their subscription has been renewed. This SMS is sent to your customers as soon as any of their subscriptions have expired. This SMS is sent to your customers when any of their subscriptions have been canceled. This SMS is sent to your customers whenever a new subscription has been created for them. This thank-you SMS is sent to your customers when they’ve paid you online or if you choose to send it while recording a payment manually. This payment reminder is sent to your customers based on your automated reminder preferences. This SMS is sent to your customers when an invoice has been sent automatically from Zoho Subscriptions, or when you choose to manually notify them about an invoice via SMS. ![]() Visit the previous section to learn how to enable them. These are the SMS notifications which you can send to your customers using the Twilio integration. The Detailed templates are great for when you want to convey more than the essentials in an SMS. If this is a concern for you, you can try the Short templates instead. The Brief templates, which are default, mostly come under this limit, but could sometimes consume more than 1 SMS unit, depending on the values which are replaced in the placeholders. Pro Tip: One SMS unit can contain 160 characters. This integration is available only in the Professional plan of Zoho Subscriptions, or a plan of Zoho One. +91 for mobile numbers in India and +1 for mobile numbers in the U.S. Ensure that your customers’ mobile numbers start with their respective country codes, to avoid SMS sending failures.Have an active phone number that works with Twilio.Go to Twilio’s website and copy your Account SID and Auth Token.Configure SMS preferences at the customer and contact person levels.Choose from pre-built SMS templates that are available for each notification type.Send SMS notifications manually when needed.Send automated SMS notifications to your customers.The Twilio integration for Zoho Subscriptions lets you send automated SMS notifications to your customers for new subscriptions, payments and payment reminders. Zoho Subscriptions - Twilio (SMS Integration)
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